30 Day Fast and Easy Returns
If for any reason you decide to return your order complete or partially due to:
• does not suit your application • just isn’t for you • would like to exchange it • Incorrect item shipped
Feel free to return it within 30 days of the invoice date, unopened items in new condition qualify for a full refund back to the original payment method. If an item is returned damaged, with missing parts, not in original condition, or have obvious signs of use, a restocking fee of up to 50% may be applied at our discretion, according to the item condition, to recover the lost value of the item.
After 30 Days, we will only be able to offer store credit. Customer will be responsible for shipping costs for returns made past 30 days. Please note that all dealer orders (wholesale), diaphragms, recone kits, clearance, refurbished, open box and on sale items are FINAL SALE and are not eligible for return.
How to Make a Return
You may initiate your return on www.timpanoaudio.com/return – Most return requests are processed within 1-2 business days. We’ll be happy to provide a RMA# and a FREE pre-paid label for any order within 30 days of purchase date shipped within the United States (lower 48 States).*
Please pack your return securely and insure it through the carrier of your choice. Customer pays return shipping fees except for the following for which we will provide a prepaid return label. We are not responsible for items lost or damaged during shipping to us.
*Free Return shipping applies only to shipping addresses inside the contiguous U.S. Free shipping does not apply to U.S. territories or states outside of the contiguous U.S., including but not limited to: Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands.